/* ==========================================================================
   chatbot.css — Entegre yardım asistanı. Token tabanlı; emil hareket ilkeleri.
   ========================================================================== */
.chat {
  position: fixed;
  right: var(--space-5);
  bottom: var(--space-5);
  z-index: var(--z-drawer);
  transition: opacity var(--dur-fast) var(--ease-color), transform var(--dur-fast) var(--ease-out), visibility 0s linear 0s;
}
body.cart-drawer-open .chat {
  opacity: 0;
  visibility: hidden;
  pointer-events: none;
  transform: translateY(12px);
  transition-delay: 0s, 0s, var(--dur-fast);
}

.chat__wa-dock {
  position: absolute;
  right: calc(100% + var(--space-3));
  bottom: 18px;
  display: flex;
  align-items: center;
  transition: transform var(--dur-fast) var(--ease-out), opacity var(--dur-fast) var(--ease-color), visibility 0s linear 0s;
}
.chat__wa {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-height: 46px;
  padding: 0 16px;
  border: 1px solid #b7ebc8;
  border-radius: var(--radius-pill);
  background: #fff;
  color: #087a38;
  box-shadow: 0 8px 24px rgba(8,122,56,.18);
  font-size: var(--fs-75);
  font-weight: var(--fw-bold);
  white-space: nowrap;
  transition: transform var(--dur-fast) var(--ease-out), box-shadow var(--dur-fast) var(--ease-color), opacity var(--dur-fast) var(--ease-color);
}
.chat__wa .icon { width: 21px; height: 21px; }
.chat__wa-prompt {
  position: absolute;
  right: 0;
  bottom: calc(100% + 14px);
  width: 360px;
  max-width: min(360px, calc(100vw - 160px));
  display: block;
  padding: 14px 16px;
  border: 1px solid #b7ebc8;
  border-radius: var(--radius-lg);
  background: #fff;
  color: var(--color-ink);
  box-shadow: 0 14px 36px rgba(8,122,56,.2);
  font-size: var(--fs-75);
  font-weight: var(--fw-semibold);
  line-height: 1.45;
  white-space: normal;
  overflow-wrap: anywhere;
  pointer-events: none;
  opacity: 0;
  transform: translateY(16px) scale(.96);
  transform-origin: bottom right;
  animation: chat-wa-context 4s var(--ease-out) 1.1s 1 both;
}
.chat__wa-prompt::after {
  content: "";
  position: absolute;
  right: 25px;
  bottom: -7px;
  width: 13px;
  height: 13px;
  border-right: 1px solid #b7ebc8;
  border-bottom: 1px solid #b7ebc8;
  background: #fff;
  transform: rotate(45deg);
}
@keyframes chat-wa-context {
  0% { opacity: 0; transform: translateY(16px) scale(.96); }
  12.5%, 87.5% { opacity: 1; transform: none; }
  100% { opacity: 0; transform: translateY(12px) scale(.98); }
}
.chat.is-open .chat__wa-dock { opacity: 0; visibility: hidden; pointer-events: none; transform: translateY(8px); transition-delay: 0s, 0s, var(--dur-fast); }
@media (hover: hover) and (pointer: fine) {
  .chat__wa:hover { transform: translateY(-2px); box-shadow: 0 12px 28px rgba(8,122,56,.24); }
}
@media (max-width: 768px), (prefers-reduced-motion: reduce) {
  .chat__wa-prompt { display: none; animation: none; }
}

/* ----- Sayfayı yukarı kaydır butonu (maskotun üstünde, sağ altta) ----- */
.to-top {
  position: fixed; right: var(--space-5); bottom: 184px; z-index: var(--z-drawer);
  width: 46px; height: 46px; display: inline-flex; align-items: center; justify-content: center;
  border: none; border-radius: 50%; cursor: pointer;
  background: var(--color-ink); color: var(--color-on-dark);
  box-shadow: 0 6px 18px rgba(0,0,0,.28);
  opacity: 0; transform: translateY(10px); pointer-events: none; visibility: hidden;
  transition: opacity var(--dur-fast) var(--ease-color),
              transform var(--dur-fast) var(--ease-out),
              bottom var(--dur-base) var(--ease-out),
              background-color var(--dur-fast) var(--ease-color),
              visibility 0s linear var(--dur-fast);
}
.to-top.is-visible { opacity: 1; transform: none; pointer-events: auto; visibility: visible; transition-delay: 0s; }
/* Chatbot "Yardım lazım mı?" baloncuğu görünürken to-top butonu baloncuğun üstüne kayar */
body.chat-nudge-up .to-top { bottom: 240px; }
.to-top__ic { width: 1.35rem; height: 1.35rem; transform: rotate(180deg); }
@media (hover: hover) and (pointer: fine) {
  .to-top:hover { background: var(--color-accent); color: var(--color-on-accent); transform: translateY(-2px); }
}
@media (max-width: 600px) {
  .to-top { right: var(--space-4); bottom: 176px; width: 42px; height: 42px; }
}

/* ----- Launcher (maskot karakter) ----- */
.chat__launcher {
  position: relative; display: block; padding: 0; border: 0; background: none;
  border-radius: 0; box-shadow: none; line-height: 0; cursor: pointer;
  transition: transform var(--dur-press) var(--ease-out);
}
.chat__launcher:active { transform: scale(0.96); }
.chat__mascot {
  width: auto; height: 160px; max-width: none; display: block;
  filter: drop-shadow(0 8px 14px rgba(0, 0, 0, .26));
  transition: transform var(--dur-base) var(--ease-out);
}
@media (hover: hover) and (pointer: fine) {
  .chat__launcher:hover .chat__mascot { transform: translateY(-4px) scale(1.03); }
}
/* Sohbet açıkken: maskot gizlenir, yuvarlak kapat butonu görünür */
.chat__close-ic { display: none; }
.chat.is-open .chat__mascot { display: none; }
.chat.is-open .chat__close-ic {
  display: grid; place-items: center; width: 56px; height: 56px; margin-left: auto;
  border-radius: var(--radius-pill); background: var(--color-accent); color: var(--color-on-accent);
  box-shadow: var(--shadow-3); transition: background-color var(--dur-fast) var(--ease-color);
}
.chat.is-open .chat__close-ic .icon { width: 24px; height: 24px; }
@media (hover: hover) and (pointer: fine) { .chat.is-open .chat__close-ic:hover { background: var(--color-accent-strong); } }

/* Yanıtlanmış teklif bildirim rozeti — launcher üzerinde */
.chat__badge {
  position: absolute; top: 4px; right: 4px; z-index: 2;
  min-width: 18px; height: 18px; padding: 0 5px;
  display: grid; place-items: center;
  background: #e11d48; color: #fff; border: 2px solid var(--color-bg);
  border-radius: var(--radius-pill); font-size: 11px; font-weight: var(--fw-bold);
  line-height: 1; box-shadow: var(--shadow-2);
  animation: chat-badge-pop .3s var(--ease-out);
}
.chat__badge[hidden] { display: none; }
.chat__badge:empty { min-width: 12px; height: 12px; padding: 0; }
@keyframes chat-badge-pop { from { transform: scale(0); } to { transform: scale(1); } }

/* Nudge — maskotun ÜSTÜNDE */
.chat__nudge { position: absolute; bottom: calc(100% + var(--space-2)); right: 0; white-space: nowrap;
  background: var(--color-ink); color: var(--color-on-dark); font-size: var(--fs-75); font-weight: var(--fw-semibold);
  padding: var(--space-2) var(--space-3); border-radius: var(--radius-pill); box-shadow: var(--shadow-2);
  opacity: 0; transform: translateY(8px); pointer-events: none;
  transition: opacity var(--dur-base) var(--ease-out), transform var(--dur-base) var(--ease-out); }
.chat__nudge.is-show { opacity: 1; transform: none; }
.chat__nudge::after { content: ""; position: absolute; right: 26px; bottom: -5px; width: 10px; height: 10px;
  background: var(--color-ink); transform: rotate(45deg); }
.chat.is-open .chat__nudge { display: none; }

/* Sidekick — sohbet açıkken panelin solunda duran maskot */
.chat__sidekick {
  position: absolute; bottom: calc(100% + var(--space-3));
  right: calc(min(340px, 100vw - 2 * var(--space-4)) + var(--space-4));
  width: auto; height: 190px; max-width: none; pointer-events: none;
  opacity: 0; transform: translateX(24px) scale(.92); transform-origin: bottom right;
  filter: drop-shadow(0 12px 22px rgba(0, 0, 0, .28));
  transition: opacity var(--dur-base) var(--ease-out), transform var(--dur-base) var(--ease-out);
}
.chat.is-open .chat__sidekick { opacity: 1; transform: none; }
@media (max-width: 820px) { .chat__sidekick { display: none; } }

/* ----- Panel ----- */
.chat__panel {
  position: absolute; right: 0; bottom: calc(100% + var(--space-3));
  width: min(340px, calc(100vw - 2 * var(--space-4))); height: min(500px, calc(100vh - 140px));
  display: flex; flex-direction: column; overflow: hidden;
  background: var(--color-bg); border: var(--border-thin); border-radius: var(--radius-xl);
  box-shadow: var(--shadow-3);
  transform-origin: bottom right; transform: scale(0.9) translateY(8px); opacity: 0;
  transition: transform var(--dur-base) var(--ease-out), opacity var(--dur-base) var(--ease-out);
}
.chat.is-open .chat__panel { transform: none; opacity: 1; }
.chat__panel { /* kapanış is-open kalkınca yukarıdaki geçiş — asimetri için ease-out yeterli */ }
@media (prefers-reduced-motion: reduce) { .chat__panel { transition: opacity var(--dur-base) var(--ease-color); transform: none; } }

.chat__head { display: flex; align-items: center; gap: var(--space-3); padding: var(--space-4);
  background: var(--color-ink); color: var(--color-on-dark); flex: none; }
.chat__avatar { display: grid; place-items: center; width: 40px; height: 40px; flex: none;
  border-radius: var(--radius-pill); background: var(--color-accent); color: var(--color-on-accent);
  font-weight: var(--fw-black); font-size: var(--fs-200); }
.chat__head-id { flex: 1; line-height: 1.3; }
.chat__head-id strong { display: block; }
.chat__head-id small { color: var(--color-on-dark-soft); font-size: var(--fs-50); display: inline-flex; align-items: center; gap: var(--space-1); }
.chat__dot { width: 8px; height: 8px; border-radius: 50%; background: #25d366; display: inline-block; }
.chat__close, .chat__head-btn { display: grid; place-items: center; width: 34px; height: 34px; border-radius: var(--radius-md);
  color: var(--color-on-dark-soft); transition: background-color var(--dur-fast) var(--ease-color); }
.chat__close .icon { width: 1.2rem; height: 1.2rem; }
.chat__head-btn .icon { width: 1.1rem; height: 1.1rem; }
@media (hover: hover) and (pointer: fine) {
  .chat__close:hover, .chat__head-btn:hover { background: rgba(244,244,245,.1); color: var(--color-on-dark); }
}

/* ----- Mesaj akışı ----- */
.chat__log { flex: 1; overflow-y: auto; overflow-x: hidden; padding: var(--space-4); background: var(--color-surface);
  display: flex; flex-direction: column; gap: var(--space-3); scroll-behavior: smooth; }
.chat-msg { display: flex; gap: var(--space-2); max-width: 88%; min-width: 0; }
.chat-msg--bot { align-self: flex-start; width: 100%; max-width: 100%; }
.chat-msg--user { align-self: flex-end; flex-direction: row-reverse; }
.chat-ava { flex: none; display: grid; place-items: center; width: 26px; height: 26px; align-self: flex-end;
  border-radius: var(--radius-pill); background: var(--color-ink); color: var(--color-on-dark);
  font-size: var(--fs-50); font-weight: var(--fw-bold); }
.chat-bubble { padding: var(--space-3) var(--space-4); border-radius: var(--radius-lg); font-size: var(--fs-75);
  line-height: var(--lh-normal); }
.chat-msg--bot .chat-bubble { flex: 1; min-width: 0; max-width: 100%; overflow: hidden;
  background: var(--color-bg); border: var(--border-thin); border-bottom-left-radius: var(--radius-sm); }
.chat-msg--user .chat-bubble { background: var(--color-accent); color: var(--color-on-accent); border-bottom-right-radius: var(--radius-sm); font-weight: var(--fw-medium); }
.chat-bubble b, .chat-bubble strong { font-weight: var(--fw-semibold); }
.chat-steps { margin: var(--space-2) 0 0; padding-left: var(--space-5); display: flex; flex-direction: column; gap: var(--space-1); }
.chat-steps li { font-size: var(--fs-75); }
.chat-cart { margin: var(--space-2) 0 0; display: flex; flex-direction: column; gap: 4px; }
.chat-cart li { display: flex; justify-content: space-between; gap: var(--space-2); font-size: var(--fs-50);
  padding-bottom: 4px; border-bottom: var(--border-thin); }
.chat-cart li:last-child { border-bottom: 0; }
.chat-cart__more { color: var(--color-ink-mute); justify-content: flex-start !important; }
.chat-kv { margin: var(--space-2) 0; display: flex; flex-direction: column; gap: 4px; }
.chat-kv li { display: flex; justify-content: space-between; gap: var(--space-3); font-size: var(--fs-75); }
.chat-kv li span { color: var(--color-ink-mute); }
.chat-act--ghost { color: var(--color-ink-mute); border-color: var(--color-border); }

/* Tekliflerim listesi (chatbot) */
.chat-quotes { display: flex; flex-direction: column; gap: var(--space-2); margin-top: var(--space-3); }
.chat-quote { display: flex; align-items: center; justify-content: space-between; gap: var(--space-2);
  padding: var(--space-2) var(--space-3); background: var(--color-surface); border: var(--border-thin);
  border-radius: var(--radius-md); color: inherit; text-decoration: none;
  transition: background-color var(--dur-fast) var(--ease-color); }
@media (hover: hover) and (pointer: fine) { .chat-quote:hover { background: var(--color-bg); border-color: var(--color-border-strong, #cbd5e1); } }
.chat-quote__main { display: flex; flex-direction: column; min-width: 0; }
.chat-quote__main strong { font-size: var(--fs-75); font-family: ui-monospace, monospace; }
.chat-quote__main small { font-size: var(--fs-50); color: var(--color-ink-mute); }
.chat-quote__status { display: inline-flex; align-items: center; gap: var(--space-1); flex: none; }
.chat-quote__go { color: var(--color-ink-mute); font-size: 18px; line-height: 1; transition: transform var(--dur-fast) var(--ease-out); }
@media (hover: hover) and (pointer: fine) { .chat-quote:hover .chat-quote__go { transform: translateX(2px); color: var(--color-ink); } }

/* Yazıyor göstergesi */
.chat-typing { display: inline-flex; gap: 4px; }
.chat-typing i { width: 7px; height: 7px; border-radius: 50%; background: var(--color-ink-mute);
  animation: chat-bounce 1s infinite ease-in-out; }
.chat-typing i:nth-child(2) { animation-delay: .15s; }
.chat-typing i:nth-child(3) { animation-delay: .3s; }
@keyframes chat-bounce { 0%, 80%, 100% { transform: translateY(0); opacity: .5; } 40% { transform: translateY(-4px); opacity: 1; } }
@media (prefers-reduced-motion: reduce) { .chat-typing i { animation: none; } }

/* Mesaj içi aksiyonlar */
.chat-acts { display: flex; flex-wrap: wrap; gap: var(--space-2); margin-top: var(--space-3); }
.chat-act { display: inline-flex; align-items: center; gap: var(--space-1); font-size: var(--fs-75); font-weight: var(--fw-semibold);
  padding: var(--space-2) var(--space-3); border-radius: var(--radius-md); border: var(--border-base); color: var(--color-ink);
  transition: background-color var(--dur-fast) var(--ease-color), transform var(--dur-press) var(--ease-out); }
.chat-act:active { transform: scale(0.97); }
.chat-act--primary { background: var(--color-accent); color: var(--color-on-accent); border-color: transparent; }
.chat-act--wa { color: #128c4b; border-color: #cdecd9; background: #f1faf4; }
@media (hover: hover) and (pointer: fine) {
  .chat-act:hover { background: var(--color-surface); }
  .chat-act--primary:hover { background: var(--color-accent-strong); }
  .chat-act--wa:hover { background: #e7f6ec; }
}

/* Ürün mini kartları */
.chat-prods { display: flex; flex-direction: column; gap: var(--space-2); width: 100%; min-width: 0; margin-top: var(--space-3); }
.chat-prod { display: grid; grid-template-columns: 40px minmax(0, 1fr); align-items: start;
  gap: var(--space-2); width: 100%; min-width: 0; max-width: 100%; padding: var(--space-2);
  background: var(--color-surface); border: var(--border-thin); border-radius: var(--radius-md); }
.chat-prod__thumb { flex: none; display: grid; place-items: center; width: 40px; height: 40px;
  grid-column: 1; grid-row: 1 / span 2; align-self: flex-start;
  border-radius: var(--radius-sm); background: var(--color-bg); border: var(--border-thin); overflow: hidden; }
.chat-prod__thumb svg { width: 20px; height: 20px; color: var(--color-ink-soft); }
.chat-prod__thumb img { width: 100%; height: 100%; object-fit: contain; max-width: none; }
.chat-prod__info { grid-column: 2; min-width: 0; }
.chat-prod__info strong { display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical;
  overflow: hidden; font-size: var(--fs-75); line-height: 1.2; }
.chat-prod__info small { display: block; color: var(--color-ink-mute); font-size: var(--fs-50);
  line-height: 1.3; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat-prod__code { color: var(--color-ink-soft) !important; font-weight: var(--fw-medium); }
.chat-refine-note { margin-top: var(--space-3); font-size: var(--fs-50); color: var(--color-ink-mute); }
.chat-prod__act { grid-column: 2; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: var(--space-2); width: 100%; min-width: 0; }
.chat-mini { font-size: var(--fs-50); font-weight: var(--fw-semibold); padding: 4px var(--space-2); border-radius: var(--radius-sm);
  min-width: 0; min-height: 30px; width: 100%; border: var(--border-thin); color: var(--color-ink); white-space: nowrap;
  transition: background-color var(--dur-fast) var(--ease-color), transform var(--dur-press) var(--ease-out); }
.chat-mini:active { transform: scale(0.95); }
.chat-mini:is(.add-to-quote,.add-to-order) { background: var(--color-accent); color: var(--color-on-accent); border-color: transparent; }
.chat-mini:is(.add-to-quote,.add-to-order).is-added { background: var(--color-success); color: #fff; }
@media (hover: hover) and (pointer: fine) { .chat-mini.quick-view:hover { background: var(--color-surface); } }

/* Hızlı çipler */
.chat__quick { display: flex; gap: var(--space-2); padding: var(--space-2) var(--space-3); flex: none;
  overflow-x: auto; scrollbar-width: none; border-top: var(--border-thin); background: var(--color-bg); }
.chat__quick::-webkit-scrollbar { display: none; }
.chat-chip { flex: none; font-size: var(--fs-50); font-weight: var(--fw-medium); white-space: nowrap;
  padding: var(--space-2) var(--space-3); border-radius: var(--radius-pill); border: var(--border-base); color: var(--color-ink-soft);
  transition: background-color var(--dur-fast) var(--ease-color), border-color var(--dur-fast) var(--ease-color), transform var(--dur-press) var(--ease-out); }
.chat-chip:active { transform: scale(0.96); }
@media (hover: hover) and (pointer: fine) { .chat-chip:hover { border-color: var(--color-accent); color: var(--color-ink); background: var(--color-accent-soft); } }

/* Giriş alanı */
.chat__form { display: flex; gap: var(--space-2); padding: var(--space-3); flex: none; border-top: var(--border-thin); background: var(--color-bg); }
.chat__input { flex: 1; border: var(--border-base); border-radius: var(--radius-pill); padding: var(--space-3) var(--space-4);
  font-size: var(--fs-75); background: var(--color-surface);
  transition: border-color var(--dur-fast) var(--ease-color), box-shadow var(--dur-fast) var(--ease-color); }
.chat__input:focus { outline: none; border-color: var(--color-accent); box-shadow: var(--focus-ring); background: var(--color-bg); }
.chat__send { flex: none; display: grid; place-items: center; width: 44px; height: 44px; border-radius: var(--radius-pill);
  background: var(--color-accent); color: var(--color-on-accent);
  transition: background-color var(--dur-fast) var(--ease-color), transform var(--dur-press) var(--ease-out); }
.chat__send:active { transform: scale(0.92); }
.chat__send .icon { width: 1.3rem; height: 1.3rem; }
@media (hover: hover) and (pointer: fine) { .chat__send:hover { background: var(--color-accent-strong); } }

/* Mobil */
@media (max-width: 480px) {
  .chat { right: var(--space-3); bottom: var(--space-3); }
  .chat__panel { width: calc(100vw - 2 * var(--space-4)); height: min(68vh, 480px); }
  .chat__mascot { height: 72px; }
  .chat__wa-dock {
    right: calc(100% + 10px);
    bottom: 5px;
  }
  .chat__wa {
    width: 52px;
    height: 52px;
    min-height: 52px;
    justify-content: center;
    padding: 0;
    background: #20b858;
    color: #fff;
    border-color: #20b858;
  }
  .chat__wa span { display: none; }
  .chat__nudge { display: none; }
  .chat__input { font-size: 16px; }
  .chat__close,
  .chat__head-btn { width: 44px; height: 44px; }
  .chat-chip { min-height: 40px; }
  body.pbar-visible .chat { bottom: 84px; }
  body.pbar-visible .to-top { bottom: 166px; }
}